This is part of the full terms and conditions of our agreement which apply to all purchases of products by you from The Real Flower Petal Confetti Company and we recommend you read them carefully.

We understand that buying over the Internet you are not able to fully assess the goods you are buying, so to give you full peace of mind we offer a ‘No Quibble’ exchange/refund service for what ever reason. All we ask is that products are returned within 14 days and that they must be unused and in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED or REFUNDED AND WILL BE RETURNED BACK TO THE CUSTOMER.

Once return items have been received by The Real Flower Petal Confetti Company a full refund for the goods (excluding our postage to you and yours to us) will be credited to your account or a cheque sent out to you depending on your original payment method.

We would recommend that you obtain a Certificate of Posting from your post office.

Please enclose a note explaining your request for a refund or exchange and send to the following address:
The Real Flower Petal Confetti Company, Wyke Manor, Wick, Pershore, Worcestershire WR10 3NZ.

Please remember we do offer a sample service, so that you can see the petals colours before you buy. Please make your selection of petals on the samples order page. We charge £4.95 for this service and you may request up to 8 colours.