Terms & Conditions2018-09-06T11:25:47+00:00

Terms and Conditions of Purchase, Privacy and Cookie Policies

Who we are

The Real Flower Petal Confetti Company is a trading name of H&R Hudson, a farming partnership at Wyke Manor, Main Street, Wick, Pershore, Worcestershire WR10 3NZ. VAT no: 138021890. Our website address is: https://www.confettidirect.co.uk. You can contact us on 01386 555045 or info@confettidirect.co.uk.

Below are the terms and conditions of our agreement which apply to all purchases of products by you from The Real Flower Petal Confetti Company website and you should read them carefully:

Making a purchase

Making a purchase could not be easier. Just browse our web pages, select the items, colours and quantities that you wish to buy and click on the ‘Add to Basket’ button to put them into the shopping basket. You can view and adjust your shopping basket at any time, via the ‘Cart’ icon at the top of each page. After you have finished shopping, click ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

All prices are in UK Pounds Sterling and include VAT.

Orders can be taken by telephone if you prefer via our Order Line: 01386 555045 (9am to 5pm Monday – Friday).

Occasionally an item may be out of stock. We will try to indicate this on the product page along with a restocking date, where applicable. Certain items may be available on backorder, and will be indicated as such on the website. These items will not be eligible for Next Day Delivery. If an item is unavailable you will be emailed and given the option to amend, cancel or delay your order pending the arrival of new stock.

If you have any questions about the delivery of your petals please do give us a call on 01386 555045.

Payment of goods

Goods will not be dispatched until payment has been received. You may pay for your goods using major credit and debit cards; Visa, MasterCard, Switch. You can choose to use the secure payment processing services of WorldPay, PayPal or Stripe. Secure servers offer The Real Flower Petal Confetti Company customers the highest level of security when entering credit card details over the internet. When placing an order all credit card numbers are entered on to a secure merchant account site. The only information that The Real Flower Petal Confetti Company holds is name, address, phone number, e-mail and the details of your order. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer.

Any refusal by the issuer of your credit/debit card to authorise payment to us, for any reason, will not render The Real Flower Confetti Company liable for any delay or non-delivery. We will of course make every effort to make contact with you, to ensure your order arrives on time.

The discount associated with a promotional code can be used towards the purchase of items currently featured on our website, excluding any delivery charges, and excluding any items on sale or purchased from the “Special Offers” page. Promotional codes can be either a combination of letters and numbers and should be entered in the shopping basket page during the checkout process for the discount to apply.

Delivery – UK

If the wedding is less than a week away we recommend you select the Next Day delivery option.

Standard Royal Mail delivery within 5 working days: £3.95

Royal Mail ‘Next Working Day’ delivery – order by 3pm for delivery by 1pm: £7.95

Royal Mail Saturday delivery – order by 3pm for delivery by 1pm on Saturday: £11.95

Large orders may be sent via Parcel Force a trackable 24/48h service.

We aim to dispatch orders within 1 or 2 working days, subject to payment. However, we may take a little longer during the peak wedding season.
Once your order has been dispatched the 1st Class postal service can take 1-3 days.

Please note: Our Personalised Confetti Cones are bespoke items and made to order, so please allow 14 days for them to be dispatched. It is not possible to ask for Next Day delivery with these items.

Next Day Deliveries:

This service is available if you place your order before 3pm.

Your order will be sent using the Royal Mail Special Delivery Next Day guaranteed service: IT WILL REQUIRE A SIGNATURE UPON RECEIPT. This is a fully trackable service.

Your items will arrive with you before 1pm the following day. If you place an order for dispatch on a Friday, the delivery is guaranteed for Monday morning. If you select the Saturday delivery option the order will arrive on Saturday before 1pm. To schedule a delivery on the day of your choice, please call us on 01386 555045.

Next Working Day delivery: £7.95. Next Day Saturday delivery: £11.95

It is not possible to ask for Next Day delivery with bespoke or personalised items.

Delivery – Overseas

Please allow a minimum of 14 days for delivery.

International Tracked & Signed Airmail EUROPE: £14.00 per delivery box

International Tracked & Signed Airmail ZONE 1 (e.g. US, Canada): £20.00 per delivery box

International Tracked & Signed Airmail ZONE 2 (e.g. Australia, New Zealand): £20.00 per delivery box

International deliveries are sent with Royal Mail and their partners in the destination country. Most orders will be sent on the International Tracked & Signed service. This is a trackable service which requires a signature upon receipt. When this service is unavailable (certain countries are excluded) we will the use alternative International Tracked or International Signed service.

There are size restrictions on international delivery boxes. If you are ordering a large quantity we recommend you contact us for an OVERSEAS DELIVERY price PRIOR to placing your order: +44 (0)1386  555 045 or email nancy@confettidirect.co.uk We can only fit one confetti basket in each airmail delivery box. If you are ordering multiple baskets you will be required to pay one airmail postal charge per delivery box.

We aim to dispatch orders within 1 or 2 working days, subject to payment. However, we may take a little longer during the peak wedding season.
Once your order has been dispatched international deliveries can take up to 14 working days. If you require your order quickly, please contact us to discuss other available dispatch options.

Please note: Our Personalised Confetti Cones are bespoke items and made to order so please allow an additional 14 days for them to be created and dispatched.

Returns

We understand that buying over the internet can be tricky, so to give you full peace of mind we offer a ‘No Quibble’ exchange/refund service. You can return your items for whatever reason: All we ask is that products are returned within 14 days and that they must be unused and in their original packaging.

ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED OR REFUNDED AND WILL BE RETURNED BACK TO THE CUSTOMER.

Please enclose a note explaining your request for a refund or exchange and send to the following address:
The Real Flower Petal Confetti Company, Wyke Manor, Wick, Pershore, Worcestershire WR10 3NZ

We would recommend that you obtain a Certificate of Posting from your post office.

Once return items have been received by The Real Flower Petal Confetti Company a full refund for the goods (excluding our postage to you and yours to us) will be credited to your account, or a cheque will be sent out to you, depending on your original payment method.

Please remember we do offer a Confetti Sample Service, so that you can see a selection of petals in different colours before you buy. You can reclaim the £3.95 cost of the sample box when you place a future order with us. We do not offer a refund on our sample orders.

Please note: Personalised confetti cones and other bespoke made-to-order items will be made just for you to your specific requirements and cannot be returned.

Personalised Items

Personalised Confetti Cones and other personalised/bespoke items will be made just for you to your specific requirements and cannot be returned.

Please ensure you double-check the spelling and dates that you enter into our website as The Real Flower Petal Confetti Company cannot be held responsible for any errors. We use a template for our personalised confetti cones to ensure they look as similar as possible to the examples shown across our website. Please bear in mind that especially long or short names may alter the appearance of the confetti cones. We will contact you via email if we think there is an error or if we would like you to approve the design.

Please allow an extra 14 days for your personalised confetti cones to be created and dispatched. They are not eligible for our Next Day Delivery service.

Bespoke Design

If you’d like us to help you create your own unique Confetti Cones please give us a call – we are very happy to help if we can!

We reserve the right to charge a design fee of £10.00 per bespoke order.

Sample Boxes

Our Sample Service is designed to help you choose your petals and colours. You will be sent a pinch of petals from our current stock so that you can see colour, texture and size. Our petals are a natural product and vary from harvest to harvest so if your wedding is a long way in the future we cannot guarantee the harvest will be exactly the same, but the sample petals will give you a good guide. You can select up to 8 petal samples – if you select more than this we will send the first 8 on the order form.

You can reclaim the £3.95 delivery charge when you place a future order with us – we will send you a discount code. You are welcome to choose the Next Day Delivery option, but we are only able to reimburse £3.95. We are happy to send samples overseas – but again we are only able to reimburse £3.95. If you order other items from our shop along with your sample petals we will be unable to refund the delivery charge.

Privacy Policy, Cookie Policy and Data Protection

The Real Flower Petal Confetti Company is committed to maintaining your privacy. When placing an order we will ask for your name, telephone number, delivery address, email address and wedding date, which are stored securely (password protected) on our website. This is for the purposes of communicating with you and delivering your items. We may also use your email address to follow up a sample order, where appropriate. This information will be stored on our website indefinitely and may be accessed by The Real Flower Petal Confetti Company staff in the future in case of new/repeat orders or for our own purchase analysis.

For payment purposes we also require a billing address and payment card details. Card details are processed by our secure payment partners and are not stored.

The Real Flower Petal Confetti Company does not disclose buyer’s information to third parties.

Cookie Policy:

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information in the shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Newsletter:

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any time.

You can ask for personal data to be removed at any time. Please call 01386 555045 or email info@confettidirect.co.uk