Returns, Refunds and Exchanges: This is part of the full Terms and Conditions of our agreement which apply to all purchases of products by you from The Real Flower Petal Confetti Company. We recommend you read them carefully.
We understand that buying over the internet can be tricky, so to give you full peace of mind we offer a ‘No Quibble’ exchange/refund service. You can return your items for whatever reason: All we ask is that products are returned within 14 days and that they must be unused and in their original packaging.
ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED OR REFUNDED AND WILL BE RETURNED BACK TO THE CUSTOMER.
Please enclose a note explaining your request for a refund or exchange and send to the following address:
The Real Flower Petal Confetti Company
We would recommend that you obtain a Certificate of Posting from your post office.
Once return items have been received by The Real Flower Petal Confetti Company a full refund for the goods (excluding our postage to you and yours to us) will be credited to your account. Or a cheque will be sent out to you, depending on your original payment method.
Please remember we do offer a Confetti Sample Service, so that you can see a selection of petals in different colours before you buy. You can reclaim the postage cost of the sample box when you place a future order with us. We do not offer a refund on our sample orders.
Please note: Personalised confetti cones and other bespoke made-to-order items will be made just for you, to your specific requirements, and cannot be returned.